New language policy

MESSAGE FROM CORPORATE OFFICES

TO: ALL MEXICAN STAFF (and colleagues from other countries)

FROM: HUMAN RESOURCES

RE: IMPROPER LANGUAGE USAGE

DATE: OCT 10, 2008

Several corporate officers have brought to our attention that Mexican
staff commonly uses inappropriate language. Such behavior, in addition
to violating Company Policy # 23.2, is regarded as highly unprofessional
and offensive. Therefore, from this date forward, everyone concerned
should immediately adhere to the following rules:

1. Words like 'carajo', 'chingada' and other such expressions will not
be used for emphasis, no matter how heated the discussion might be.

2. You will not say 'pendejo' or 'la cagas', when somebody is being
reprimanded, or 'que pendejada' or 'que mamadas son estas' when a major
mistake or conflict has risen. All forms derived of the verbs,
pendejear', 'mamar' or 'cagar' are unsuitable in our environment, for
they lead to further confusion and potential disagreement.

3. No Manager, Director, or least Vice-President under any circumstances
will be referred to as 'hijo de su chingada madre', 'hijo de puta',
'cabrón' or 'ojete'.

4. Lack of determination will not be referred to as 'falta de huevos',
'pinche puto' or 'maricón', nor will persons with lack of initiative be
referred as 'culero' or 'pendejo'.

5. Unusual creative or original ideas should not be referred to as
'pinches jaladas'.

6. Do not say 'como chinga' or 'jode' if a person is persistent, or
'está jodido' if a colleague is going through a difficult situation, or
his or her department's position is untenable or ill-conceived.
Furthermore, you must not say 'que chinga' when matters turn
complicated.

7. When asking someone to leave you alone, you must not say 'vete a la
chingada' or 'vete al carajo', do not ever substitute 'May I help you'
with '¿qué chingados quieres?'. When things get-tough and unacceptable,
and statement such as 'We are going through a difficult time' should be
used rather than: 'esto está de la chingada'.

8.Performance Management sessions with staff should never be referred to
as 'esto ya mamó'.

9.If you make a mistake just say so, and not say 'ya la cagué' or 'ya me
llevó la chingada' when your Direct Reports get to know about your
mistakes.

10.Under no circumstance should you call our staff members who are
approaching retirement as 'rucos ojetes'.

11.When in a hurry never use expressions such as 'ándale, cabrón' or
'orale, pinches putos'.

12. The statement 'te la pelas' should not be used to discourage
someone.

13. 'Nos la pelaron los pinches gringos' should not be used to convey
the idea of victory in a negotiation.

14. When a problem is not your responsibility, you must not say 'no es
mi pedo', for there is not an accurate translation of the statement in
our language.

Thanks and have a nice day.